Remote Sales Engineer & Customer Success - NA

Philips Dictation | Speech Processing Solutions; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(K) plans

Vacation

Holiday shutdown

Professional development

Job summary

Speech Processing Solutions seeks a Sales Engineer/Technical Customer Success Manager who blends sales, onboarding, and long-term account growth. You will serve as a trusted advisor to large customers and partners, translating technical needs into practical recommendations while ensuring successful implementations and adoption.

This fully remote role, open to candidates across the US (East Coast preferred), offers an attractive compensation package and opportunities to influence how healthcare

Qualifications

• 3+ years in customer success, technical account management, sales engineering, or related SaaS role.
• Strong technical aptitude to understand software platforms, integrations, workflows, configuration, and troubleshooting.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Personable, customer-focused, able to build trust with stakeholders at all levels.
• Experience supporting pilots, onboarding customers, product training, and cross-functional collaboration.

Responsibilities

• Support Account Executives and Key Account Managers on technical discovery, demos, pilots, RFP/RFQ responses, and technical questions.
• Explain product capabilities, integration requirements, and technical considerations to customers and internal stakeholders.
• Translate customer needs into practical technical recommendations to aid sales positioning.
• Support webinars, partner enablement, and customer-facing presentations requiring technical expertise.
• Lead or support onboarding for pilots and post-sale customers to ensure adoption and value realization.
• Deliver training sessions tailored to each audience's workflow and business objectives.
• Develop onboarding plans, best practices, and success plans to accelerate time-to-value.
• Monitor adoption, usage, and feedback to identify risks and improve outcomes.
• Review tickets and provide technical guidance to the NA Support Manager.
• Identify recurring issues and share insights across teams to drive improvements.
• Manage a portfolio of larger customers with a focus on retention, satisfaction, and long-term value.
• Conduct regular business reviews and proactive check-ins to address needs and reinforce value.
• Identify upsell and cross-sell opportunities and coordinate with AE/KAM to lead commercial efforts.

Skills

Technical aptitude

Communication skills

Presentation skills

Customer-focused

Cross-functional collaboration

Job description

Speech Processing Solutions seeks a Sales Engineer/Technical Customer Success Manager who blends sales, onboarding, and long-term account growth. You will serve as a trusted advisor to large customers and partners, translating technical needs into practical recommendations while ensuring successful implementations and adoption.

This fully remote role, open to candidates across the US (East Coast preferred), offers an attractive compensation package and opportunities to influence how healthcare