Remote Sales Coordinator — Order & Service

Ferguson Enterprises, Inc.; Richmond (VA); Hybrid; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Life insurance

Vision/Dental

Job summary

Ferguson Enterprises, Inc. seeks a Sales Coordinator to support post-sale customers from purchase to delivery, ensuring a seamless experience. The role emphasizes proactive, world-class service and accurate order progression in a fast-paced environment.

The position can be remote within the United States or hybrid for an associate in Newport News, VA, following company policy. Strong communication, detail orientation, and CRM familiarity are valued assets.

Qualifications

• Experience in sales support or customer service.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• CRM experience (Salesforce or similar) is a plus.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in order processing.

Responsibilities

• Manage purchasing, order maintenance, and delivery timelines for accurate order progression.
• Provide world-class customer service via phone and email to customers and internal partners.
• Proactively communicate order status and updates to ensure a seamless experience.
• Handle multiple orders in a fast-paced environment with urgency and focus on customers.
• Suggest process improvements to enhance service and operational efficiency.

Skills

Customer service

Attention to detail

Communication

Multitasking

Time management

Team collaboration

Tools

Excel

Word

PowerPoint

Outlook

Salesforce

Job description

Ferguson Enterprises, Inc. seeks a Sales Coordinator to support post-sale customers from purchase to delivery, ensuring a seamless experience. The role emphasizes proactive, world-class service and accurate order progression in a fast-paced environment.

The position can be remote within the United States or hybrid for an associate in Newport News, VA, following company policy. Strong communication, detail orientation, and CRM familiarity are valued assets.