Remote Sales Coordinator - Customer Success & Orders

Ferguson Enterprises, Inc.; Newport News (VA); Hybrid; USD 21.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming benefits

Family building benefits

Paid parental leave

Associate discounts

Zusammenfassung

Ferguson Enterprises, Inc. in Newport News, VA is seeking a proactive Sales Coordinator to support order progression from initiation to delivery, ensuring accuracy and timely communication with customers and internal teams. This role is adaptable to remote within the United States or a hybrid setup for local associates.

You will manage multiple orders in a fast-paced environment, provide proactive updates, and help improve processes to enhance customer satisfaction and operational efficiency.

Qualifikationen

• Prior experience in sales support, customer service, or a related field preferred.
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook.
• Results oriented with a strong customer service mindset.
• High attention to detail, demonstrated integrity and professionalism.
• Ability to quickly learn new systems, manage multiple tasks, and effectively prioritize work.
• Strong written and verbal communication skills.
• Ability to thrive in a collaborative and inclusive environment.
• Experience with Salesforce or other CRM software is a plus.

Aufgaben

• Manage purchasing, order maintenance, and delivery timelines to ensure accurate and efficient order progression.
• Deliver world-class customer service through timely, professional communication with customers and internal partners via phone and email.
• Proactively communicate order status and provide updates to support a seamless customer experience.
• Manage multiple orders simultaneously in a fast-paced environment while maintaining focus on the customer and appropriate urgency.
• Support customer satisfaction by ensuring accuracy, attention to detail, and timely processing of all orders.
• Identify opportunities to improve processes and contribute to overall service and operational efficiency.

Kenntnisse

Customer service

Communication

Attention to detail

Multitasking

Sales support

CRM software

Tools

Salesforce CRM

Salesforce (CRM)

Jobbeschreibung

Ferguson Enterprises, Inc. in Newport News, VA is seeking a proactive Sales Coordinator to support order progression from initiation to delivery, ensuring accuracy and timely communication with customers and internal teams. This role is adaptable to remote within the United States or a hybrid setup for local associates.

You will manage multiple orders in a fast-paced environment, provide proactive updates, and help improve processes to enhance customer satisfaction and operational efficiency.