Sales Coordinator

Ferguson; United States; Hybrid; USD 21,000 - 33,000; Full time

Job summary

Ferguson is seeking a Sales Coordinator to support the NST Consumer Post Sale team, handling order progression and delivering proactive customer service from purchase to delivery.

This role can be remote within the United States or hybrid for Newport News, VA, offering a fast-paced, collaborative environment with opportunities to improve processes and contribute to customer satisfaction.

Qualifications

• Prior experience in sales support, customer service, or a related field preferred.
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook.
• Results oriented with a strong customer service mindset.
• High attention to detail, demonstrated integrity and professionalism.
• Ability to quickly learn new systems, manage multiple tasks, and effectively prioritize work.
• Strong written and verbal communication skills.
• Ability to thrive in a collaborative and inclusive environment.
• Experience with Salesforce or other CRM software is a plus.

Responsibilities

• Manage purchasing, order maintenance, and delivery timelines to ensure accurate and efficient order progression.
• Deliver world-class customer service through timely, professional communication with customers and internal partners via phone and email.
• Proactively communicate order status and provide updates to support a seamless customer experience.
• Manage multiple orders simultaneously in a fast-paced environment while maintaining focus on the customer and appropriate urgency.
• Support customer satisfaction by ensuring accuracy, attention to detail, and timely processing of all orders.
• Identify opportunities to improve processes and contribute to overall service and operational efficiency.

Skills

Customer service mindset

Written and verbal communication

Attention to detail

Prioritization

Collaboration

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Job Posting

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Posting

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The NST Consumer Post Sale team is seeking a motivated individual to join the team as a Sales Coordinator. This team supports Ferguson Home showroom customers from the time of purchase through delivery, ensuring a seamless post sale experience. This role focuses on delivering proactive, world-class customer service while supporting order progression and maintaining a high level of accuracy and professionalism.

This position is ideal for someone who enjoys contributing in a fast‑paced, collaborative support environment. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.

Responsibilities

• Manage purchasing, order maintenance, and delivery timelines to ensure accurate and efficient order progression
• Deliver world-class customer service through timely, professional communication with customers and internal partners via phone and email
• Proactively communicate order status and provide updates to support a seamless customer experience
• Manage multiple orders simultaneously in a fast‑paced environment while maintaining focus on the customer and appropriate urgency
• Support customer satisfaction by ensuring accuracy, attention to detail, and timely processing of all orders
• Identify opportunities to improve processes and contribute to overall service and operational efficiency

Qualifications

• Prior experience in sales support, customer service, or a related field preferred
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook
• Results oriented with a strong customer service mindset
• High attention to detail, demonstrated integrity and professionalism
• Ability to quickly learn new systems, manage multiple tasks, and effectively prioritize work
• Strong written and verbal communication skills
• Ability to thrive in a collaborative and inclusive environment
• Experience with Salesforce or other CRM software is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

$15.00 - $23.79

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information