Remote Sales and Customer Support Specialist

Travelwithsan; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work flexibility

Supportive team environment

Training & development

Growth opportunities

Job summary

Travelwithsan is hiring a Sales & Customer Support Representative to assist customers remotely with inquiries, provide solutions, and support the sales process. This role suits someone who enjoys helping others, communicates clearly, and thrives in a fast-paced virtual environment.

You will respond to inquiries by email, chat, and phone, share information on services and pricing, guide customers from first contact to finalization, and help improve conversions with the team.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with problem-solving ability.
• Organized and able to multitask.
• Familiar with online tools and CRM systems.
• Self-driven and able to work independently.
• Sales or customer service experience is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and phone promptly.
• Provide accurate information about services, pricing, and processes.
• Assist customers through the sales journey from inquiry to completion.
• Follow up with leads and maintain ongoing communication.
• Resolve customer concerns professionally and efficiently.
• Maintain organized records of interactions and updates.
• Collaborate with the team to improve customer experience and conversions.

Skills

Strong communication skills

Customer-focused

Organized / multitask

Independent working

Problem solving

Tools

CRM software

Job description

Travelwithsan is hiring a Sales & Customer Support Representative to assist customers remotely with inquiries, provide solutions, and support the sales process. This role suits someone who enjoys helping others, communicates clearly, and thrives in a fast-paced virtual environment.

You will respond to inquiries by email, chat, and phone, share information on services and pricing, guide customers from first contact to finalization, and help improve conversions with the team.