Remote Sage Account Growth Manager

Quantuma Advisory Limited; United States; Remote; GBP 60,000 - 81,000; Full time

Benefits offered by this job

OTE + uncapped commission

Job summary

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. You will manage customer accounts, grow revenue, and maintain strong relationships while ensuring customer satisfaction with our software solutions.

This role is predominantly based from home, with travel to an office or client site as needed. You will own a sales target and drive expansion, upgrades, migrations, and renewals across your portfolio.

Qualifications

• Proven experience in Account Management for business management software solutions.
• Experience with Sage 200 or Sage Intacct ideal but not essential.
• Consultative, customer-first sales approach, with ability to engage at all levels.
• Strong pipeline management and track record of meeting/exceeding targets.
• Exceptional communication, negotiation, and presentation skills.
• Ability to travel to events, internal meetings and customer sites.

Responsibilities

• Develop and nurture strong customer relationships to understand objectives and ensure our software/services support goals.
• Act as the main point of contact for customer enquiries and issues and escalate with the Customer Success Leader when needed.
• Conduct regular check-ins to assess satisfaction and identify opportunities for expansion, upgrades and migrations—virtually or face-to-face.
• Own a sales target for your account portfolio and align engagement with Pinnacle’s expansion strategy.
• Manage the sales process via the internal SSA/ISO/CRM system.
• Maintain and manage account portfolio CRM data with accurate information and activities.
• Introduce and coordinate Pinnacle's professional services or presales at customer sites to demonstrate features.
• Address and resolve customer issues promptly by coordinating with internal teams and external suppliers.
• Collaborate with success, services, support, and product teams to ensure timely resolutions.
• Identify upsell opportunities for hosting, development, modules, users, ISVs; support renewals and negotiations.
• Where applicable, introduce migration specialists when customers are ready to move to SaaS.
• Maintain understanding of our portfolio and provide product demonstrations and trainings as needed.

Skills

Account management

Sage 200

Sage Intacct

Tools

CRM system

Job description

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. You will manage customer accounts, grow revenue, and maintain strong relationships while ensuring customer satisfaction with our software solutions.

This role is predominantly based from home, with travel to an office or client site as needed. You will own a sales target and drive expansion, upgrades, migrations, and renewals across your portfolio.