Customer Account Manager

Sage City; Lawrenceville (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Vision Coverage

401(k) Match

PTO 32 days

Parental Leave 18 weeks

Volunteer Days 5 per year

Tuition Reimbursement $5,250/yr

Wellness Rewards Program

Career Development Library

Job summary

Sage City is hiring a Customer Account Manager in a hybrid role that involves three days a week in the Lawrenceville, GA office. You will drive revenue from the existing installed base via add-ons, plan proactive engagement, and manage renewals and migrations.

Strong channel-experience and SaaS knowledge are valued, with a focus on customer satisfaction. The role emphasizes collaboration with Sage teams, partners, and customers, and requires solid forecasting and CRM discipline to ensure

Qualifications

• 3+ years of indirect sales experience (channel).
• Advanced Microsoft Office and computer skills.
• Detail-oriented with strong organizational and time-management abilities.
• Experience with software/SaaS, and B2B consultative selling.

Responsibilities

• Manage renewal process for accounts and drive add-on sales.
• Develop and maintain strategic plans to engage assigned customers.
• Resolve issues and escalate to stakeholders as needed.
• Build strong customer relationships and deliver customer-centric solutions.
• Use Fusion and Salesforce to track activities and forecast accurately.

Skills

Indirect Sales

Channel Partnerships

B2B Sales

Sales Forecasting

Customer Relationship Management

Tools

Salesforce

Fusion

Job description

Job Description The Customer Account Manager is responsible for generating revenue by meeting assigned sales goals and objectives within Sage’s existing installed customer base for Medium Segment customers. The CAM will drive sales through add-on services, Business Care Plan upgrades, migrations to additional Sage products/services, and renewals of existing services. We achieve these goals and objectives through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.Key Responsibilities • Manages the renewal process for Accounts.• Develop and maintain a strategic plan to proactively engage with assigned customers.• Resolve open issues and escalate customer concerns to the appropriate stakeholders.• Build strong customer relationships and deliver customer-centric solutions.• Utilize Fusion and Salesforce to track and maintain accurate records of all activities.• Maintain a high degree of accuracy in monthly and quarterly forecasting.• Manage additional projects and assignments as defined by the needs of the business.Requirements:• 3+ years of indirect Sales experience (channel)preferred.• Advanced Microsoft Office and computer skills.• Detail-oriented, with strong organizational and time management skills.• Strong propensity for learning new systems and processes for development.• Must be self-motivated and can work in a collaborative team environment.• Problem-solving and innovation experience; project management• Software/ SaaS industry experience preferred• B2B consultative sales experience.Perks? We have plenty.• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).• Comprehensive health, dental, and vision coverage.• 401(k) retirement match (100% matching up to 4%).• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.• 5 days paid yearly to volunteer (through Sage Foundation).• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).• Library of on-demand career development options and ongoing training offerings.What it’s like to work at Sage:Careers homepage - https://www.sage.com/en-us/company/careers/Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htmLinkedIn page - https://www.linkedin.com/company/sage-software#LI-MB2