Customer Account Manager

Sage; Lawrenceville (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement match

32 days paid time off

Parental leave (18 weeks)

Tuition reimbursement

Wellness rewards program

Career development resources

Volunteer days

Job summary

Sage is seeking a Customer Account Manager to generate revenue within our existing installed base for Medium Segment customers. This hybrid role requires coordinating with channel partners, internal Sage teams, and customers to drive add-on sales, migrations, and renewals.

The CAM will use Salesforce and Fusion to manage activities, forecast accurately, and contribute to growth through proactive engagement and cross-selling across Sage products and services.

Qualifications

• 3+ years of indirect Sales experience (channel) preferred.
• Advanced Microsoft Office and computer skills.
• Detail-oriented, with strong organizational and time management skills.
• Strong propensity for learning new systems and processes for development.
• Must be self-motivated and can work in a collaborative team environment.
• Problem-solving and innovation experience; project management
• Software/SaaS industry experience preferred
• B2B consultative sales experience.

Responsibilities

• Manages the renewal process for Accounts.
• Develop and maintain a strategic plan to proactively engage with assigned customers.
• Resolve open issues and escalate customer concerns to the appropriate stakeholders.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track and maintain accurate records of all activities.
• Maintain a high degree of accuracy in monthly and quarterly forecasting.
• Manage additional projects and assignments as defined by the needs of the business.

Tools

Salesforce

Fusion

Microsoft Office

Job description

Job Description

The Customer Account Manager is responsible for generating revenue by meeting assigned sales goals and objectives within Sage’s existing installed customer base for Medium Segment customers. The CAM will drive sales through add-on services, Business Care Plan upgrades, migrations to additional Sage products/services, and renewals of existing services. We achieve these goals and objectives through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.

Job Description

The Customer Account Manager is responsible for generating revenue by meeting assigned sales goals and objectives within Sage’s existing installed customer base for Medium Segment customers. The CAM will drive sales through add-on services, Business Care Plan upgrades, migrations to additional Sage products/services, and renewals of existing services. We achieve these goals and objectives through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.

This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.

Key Responsibilities

• Manages the renewal process for Accounts.
• Develop and maintain a strategic plan to proactively engage with assigned customers.
• Resolve open issues and escalat customer concerns to the appropriate stakeholders.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track and maintain accurate records of all activities.
• Maintain a high degree of accuracy in monthly and quarterly forecasting.
• Manage additional projects and assignments as defined by the needs of the business.

Requirements:

• 3+ years of indirect Sales experience (channel)preferred.
• Advanced Microsoft Office and computer skills.
• Detail-oriented, with strong organizational and time management skills.
• Strong propensity for learning new systems and processes for development.
• Must be self-motivated and can work in a collaborative team environment.
• Problem-solving and innovation experience; project management
• Software/ SaaS industry experience preferred
• B2B consultative sales experience.

Perks? We have plenty.

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software