Customer Account Manager

Sage City; Atlanta (GA); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries

Health, dental and vision

401(k) company match

PTO: 32 days

Parental leave

Volunteer days

Tuition reimbursement

Wellness program

Career development

Job summary

Sage City is seeking a results‑driven sales professional to manage renewals, upsell and cross‑sell within our Medium Segment install base. The role is hybrid, with three days in the Atlanta office, and offers a comprehensive benefits package to support work‑life balance.

You will leverage Fusion and Salesforce to maintain accurate forecasts, build strong customer relationships, and execute strategic plans with channel partners and Sage teams.

Qualifications

• 3+ years indirect channel sales experience.
• Advanced Microsoft Office and computer skills.
• Detail oriented with strong organizational and time management skills.
• Strong propensity for learning new systems and processes.
• Self-motivated and able to work collaboratively in a team environment.

Responsibilities

• Manage renewals and generate upsells/cross-sells with assigned customer base.
• Develop and maintain a strategic plan to engage with customers and channel partners; resolve issues and escalate as needed.
• Build strong customer relationships and deliver customer-centric solutions.
• Utilize Fusion and Salesforce to track activities, close dates, pipeline and leads.
• Forecast monthly and quarterly with a high degree of accuracy.

Skills

Indirect sales

MS Office

Attention to detail

Learning agility

Team collaboration

Tools

Salesforce

Fusion

Job description

Job Description Responsible for generating revenue by meeting and exceeding assigned sales goals and objectives within Sage’s existing install customer base for Medium Segment customers. Achieve success by driving sales through add on services attachment, upgrades of business care plans, and migration to additional Sage products/services and renewing existing services. These goals and objectives are achieved though effective management and coordination with channel partners, internal Sage teams and customers in your assignment.*This role is hybrid - 3 days in office *Key Responsibilities Manages renewals and generate upsells/cross sells with assigned customer base.Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis; resolve open issues and escalate customer concerns to the appropriate stakeholders.Build strong customer relationships and deliver customer centric solutionsUtilize Fusion and Salesforce to track and maintain accurate records of all activities, close dates, pipeline and lead development.Maintain a high degree of accuracy in monthly and quarterly forecastingManage additional projects and assignments as defined by the needs of the business.Develop and deliver qualified leads for SPC, SHP and Sage IntacctRequirements:3+ years indirect Sales experience (channel)Advanced Microsoft Office and computer skillsDetail orientated, with strong organizational and time management skillsStrong propensity for learning new systems and processes for developmentMust be self-motivated and can work with a collaborative team environmentPlenty of perks:• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)• Comprehensive health, dental and vision coverage• 401(k) retirement match (100% matching up to 4%)• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date• 5 days paid yearly to volunteer (through Sage Foundation)• $5,250 tuition reimbursement per calendar year starting 6 months after hire date• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)• Library of on-demand career development options and ongoing training offerings#LI-EP1