Remote SaaS Technical Support Specialist I

Centric Software

Oregon

Hybrid

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

Centric Software is seeking a Technical Support Specialist (Level 1) to join our remote team in North America. You will coordinate cloud upgrades, patch rollouts, and system maintenance in collaboration with Support and Cloud Operations.

You’ll communicate with customers about maintenance windows, security updates, and product improvements. You will track timelines and deliverables using Jira and act as a liaison across departments to ensure on-time execution, while contributing to internal

Qualifications

Strong communication skills, both written and verbal.
Organized, detail-oriented, able to manage multiple priorities.
Curious, adaptable, eager to grow in a technical environment.

Responsibilities

Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA).
Serve as a liaison between departments to ensure smooth, on-time project execution.
Assist in internal process improvements and documentation.
Participate in structured training programs to gain technical knowledge and product expertise.
Support project managers in customer-related activities and planning.