Customer Success Manager

Recharge; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Recharge is seeking a Customer Success Manager (Tier 3) to support a growing segment of merchants relying on our platform for subscription-based eCommerce success. You will own a portfolio, drive retention, drive adoption, and ensure long-term customer prosperity.

The role emphasizes technical detail, rapid action, and measurable outcomes as you partner with product and commercial teams to maximize merchant value and revenue growth.

Qualifications

• Experience managing a portfolio of customers and driving retention.
• Ability to translate usage data into actionable outcomes for customers.
• Familiarity with SaaS platforms and subscription businesses.

Responsibilities

• Own a book of growth-stage merchants and drive retention, adoption, and long-term success.
• Collaborate cross-functionally with product, sales, and support teams to deliver customer value.
• Identify expansion opportunities and contribute to renewal strategies.

Skills

Account management

Customer success

Data analysis

SaaS platforms

Tools

CRM software

Data dashboards

Job description

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com

Overview

We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success. Our Team: The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success. What You’ll Do

We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success.