Remote SaaS Customer Support Specialist

Rippling; South Dakota; On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is seeking a Customer Support specialist to assist customers across our HR, IT, and Finance platform. You’ll resolve inquiries via email, chat, and video, document interactions in the CRM, and collaborate with Product and Engineering to drive improvements.

We value candidates who can learn quickly, adapt to a fast-paced environment, and work a remote schedule aligned with Pacific/Mountain time zones. Strong English communication is essential.

Qualifications

• 1–4 years of customer support experience in a SaaS business.
• Demonstrated problem-solving and troubleshooting skills for a SaaS product.
• Excellent written and verbal communication in English.
• Time management and prioritization skills.
• Ability to work a shift between 9am–6pm PST in Pacific or Mountain time zones.

Responsibilities

• Become a product expert to assist customers and colleagues.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing.
• Resolve issues by identifying causes, proposing solutions, and following up.
• Document interactions using the CRM system.
• Gather feedback and share insights with Product and Engineering teams.
• Stay updated on policies and product updates to ensure accurate information.
• Meet deadlines and deliver exceptional service.
• Go the extra mile to ensure customer satisfaction.

Skills

Problem solving

Troubleshooting SaaS

Time management

Written and verbal communication

English proficiency

Timezone flexibility (Pacific/Mountain

Education

Bachelor's degree

Job description

Rippling is seeking a Customer Support specialist to assist customers across our HR, IT, and Finance platform. You’ll resolve inquiries via email, chat, and video, document interactions in the CRM, and collaborate with Product and Engineering to drive improvements.

We value candidates who can learn quickly, adapt to a fast-paced environment, and work a remote schedule aligned with Pacific/Mountain time zones. Strong English communication is essential.