Senior Customer Success & Growth Partner

ReCharge Payments; United States; Remote; USD 100,000 - 155,000; Full time

Job summary

Recharge is seeking an experienced Senior Customer Success Manager to guide top merchants toward subscription-led growth. You’ll serve as a strategic partner, align with their business goals, and drive measurable outcomes by promoting adoption of Recharge features and best practices.

You will own renewal strategies, demonstrate platform ROI, and work across product and support teams to deliver impactful solutions that minimize disruption and maximize revenue growth.

Qualifications

• Experience managing strategic partnerships with large merchants.
• Proven track record of driving renewals and expansion.
• Ability to translate business goals into platform adoption.
• Strong cross-functional collaboration with product and support.

Responsibilities

• Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants, acting as an extension of their teams to help them achieve subscription-led growth.
• Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals.
• Advise merchants on strategic use of both new and existing features by deeply understanding the platform and tying adoption to measurable business outcomes.
• Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the subscriber journey.
• Champion merchant needs across internal teams, collaborating cross-functionally to surface insights and deliver impactful solutions.
• Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations.
• Own escalations and critical requests, driving resolution paths that enhance efficiency and optimize platform usage.
• Collaborate with peers to share learnings, co-create solutions, and continuously raise the bar for merchant success.
• Facilitate QBRs and EBRs to surface key results, uncover growth levers, and ensure future plans are anchored in business goals.
• Maintain a deep understanding of your portfolio, regularly

Skills

Account strategy

Renewals management

Cross-functional collaboration

Product expertise

Relationship building

Job description

Recharge is seeking an experienced Senior Customer Success Manager to guide top merchants toward subscription-led growth. You’ll serve as a strategic partner, align with their business goals, and drive measurable outcomes by promoting adoption of Recharge features and best practices.

You will own renewal strategies, demonstrate platform ROI, and work across product and support teams to deliver impactful solutions that minimize disruption and maximize revenue growth.