Remote SaaS Customer Support Specialist

Rippling; Arizona; On-site; USD 30,000 - 32,000; Full time

Job summary

Rippling is hiring for a Customer Support role focused on helping customers navigate our HR, IT, and Finance platform. You will build product knowledge to provide accurate assistance and resolve issues promptly across email, chat, and video calls.

The team values rapid learning, collaboration, and ongoing growth as you support customers across time zones. You will work in a remote US-based role with a schedule aligned to PST hours, bringing strong problem-solving skills and meticulous attention

Qualifications

• Bachelor's degree
• 1–4 years of customer support experience in a SaaS business
• Demonstrated experience in problem-solving and troubleshooting a SaaS product
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)
• Currently reside in a Pacific or Mountain timezone state with ability to work a shift between 9am to 6pm PST

Responsibilities

• Become a product expert and maintain high product knowledge to assist customers and colleagues
• Handle customer issues from start to finish in a fast-paced environment
• Respond promptly to inquiries via email, chat, or video conferencing
• Resolve issues by understanding the problem, selecting the best solution, and following up
• Document and track customer interactions in the CRM
• Gather feedback and share insights with Product and Engineering teams
• Stay up-to-date with policies and product updates to provide accurate information
• Meet deadlines and manage time constraints to ensure client needs are met
• Deliver exceptional service and go the extra mile in every interaction

Skills

Customer support

SaaS experience

Problem solving

Time management

Communication

Education

Bachelor's degree

Job description

Rippling is hiring for a Customer Support role focused on helping customers navigate our HR, IT, and Finance platform. You will build product knowledge to provide accurate assistance and resolve issues promptly across email, chat, and video calls.

The team values rapid learning, collaboration, and ongoing growth as you support customers across time zones. You will work in a remote US-based role with a schedule aligned to PST hours, bringing strong problem-solving skills and meticulous attention