Remote SaaS Technical Support Engineer

Regroup

Dallas (TX)

Remote

MXN 223,000 - 446,000

Part time

14 days+

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Benefits offered by this job

Remote work

Flexible schedule

International team

Career growth

Job summary

Regroup Mass Notification is seeking a Remote Technical Support Tech to provide telephone, email, and remote diagnostic support for our SaaS products. The role requires strong customer service, advanced communication, and a solid background in SaaS APIs, with experience using Google Workspace tools.

You will collaborate with teams across multiple countries and time zones to keep communities safe and informed.

Qualifications

Excellent customer service skills.
Advanced verbal and written communication skills.
Significant knowledge of SaaS products and APIs.
Expert knowledge of Google Workspace applications.
2-4 years of technical support or related field experience.
Able to work with teams across time zones and cultures.

Responsibilities

Respond to customer technical problems/issues related to company software via email and phone.
Apply troubleshooting techniques to identify issues and ensure timely resolution.
Educate customers within procedural guidelines to provide complete solutions.
Maintain up-to-date knowledge of Regroup Mass Notification products and industry trends.
Deliver a positive customer experience while adhering to SLA requirements.
Monitor and track issues to ensure accurate resolution.