Remote SaaS Support Specialist, Healthcare Analytics

SHP; United States; Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401(k) with company match

Employee stock purchase plan

Flexible remote work

Generous PTO

Career growth opportunities

Job summary

Strategic Healthcare Programs (SHP) is seeking a Customer Support Specialist to provide Level 1 and 2 support for SHP Home Health and Hospice customers, delivering timely responses and clear guidance.

You will triage issues, document cases in the CRM, and collaborate with cross-functional teams while adhering to HIPAA.

This remote/hybrid role offers competitive pay and benefits, with a focus on patient-centered analytics and operational excellence.

Qualifications

• 1+ year of experience in customer support or related role.
• Experience guiding customers through product challenges.
• Excellent verbal and written communication, with professionalism and clarity.

Responsibilities

• Provide Level 1 and 2 customer service via phone and email for SHP Home Health and Hospice web-based software and integrations.
• Triage and upscale complex or high-priority technical issues, ensuring timely follow-up.
• Manage support cases using the CRM system, ensuring detailed and professional documentation.
• Participate in special projects or cross-functional initiatives as assigned by the Support Manager.
• Strictly adhering to HIPAA guidelines.

Skills

Communication skills

Customer service

Problem solving

Tools

HubSpot

Salesforce

Zendesk

Job description

Strategic Healthcare Programs (SHP) is seeking a Customer Support Specialist to provide Level 1 and 2 support for SHP Home Health and Hospice customers, delivering timely responses and clear guidance.

You will triage issues, document cases in the CRM, and collaborate with cross-functional teams while adhering to HIPAA.

This remote/hybrid role offers competitive pay and benefits, with a focus on patient-centered analytics and operational excellence.