Remote Senior SaaS Solutions Analyst (Healthcare)

PointClickCare; United States; À distance; USD 65 000 - 72 000; Plein temps

Avantages offerts par ce poste

Benefits starting from Day 1!

Retirement Plan Matching

Flexible PTO

Wellness Support Programs andResources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

Résumé du poste

PointClickCare is seeking a seasoned Sr. Solutions Analyst to deliver exceptional support for cloud-based healthcare software. You will troubleshoot complex customer issues, analyze data, and work with cross-functional teams to ensure patient care processes run smoothly.

The role requires strong problem solving, communication, and an ability to thrive in a fast-paced environment. Reporting to the Sr Manager, Customer Support, you will handle inquiries through multiple channels, mentor teammates,

Qualifications

• Understand the business processes in long-term care or medical facilities.
• Formal RCA certification is an asset.
• Excellent written and verbal communication to diverse audiences.

Responsabilités

• Provide world-class customer support and drive outcomes for clients with admin/configuration challenges.
• Develop deep understanding of PCC cloud-based software to support care processes.
• Resolve complex issues via log analysis, research, or problem recreation.
• Collaborate cross-functionally to deliver quality service and resolutions.
• Contribute knowledge base content and uphold KCS practices.

Connaissances

Care workflows

RCA

Communication

Fast pace

Multitasking

Learning agility

Active listening

Customer focus

PCC experience

Formation

Bachelor's degree

Outils

Diagnostic tools

Description du poste

PointClickCare is seeking a seasoned Sr. Solutions Analyst to deliver exceptional support for cloud-based healthcare software. You will troubleshoot complex customer issues, analyze data, and work with cross-functional teams to ensure patient care processes run smoothly.

The role requires strong problem solving, communication, and an ability to thrive in a fast-paced environment. Reporting to the Sr Manager, Customer Support, you will handle inquiries through multiple channels, mentor teammates,