Software Customer Support Specialist

Your Next Adventure Starts Here; United States; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Remote-first workplace

401(k) with employer match

Flexible PTO

Job summary

Campspot is seeking a Software Customer Support Specialist to assist software customers during scheduled support hours. You will work with campground and resort staff on inbound questions via phone, email, and chat, mastering Campspot reservation software and delivering remote demonstrations as needed.

The role requires excellent communication, strong problem solving, and the ability to manage multiple priorities in a fast-paced SaaS environment.

Qualifications

• Excellent written and verbal communication is required.
• Patient and courteous demeanor when assisting customers.
• Availability to work the specified shifts.
• Strong attention to detail and accuracy.
• Able to solve problems efficiently.
• Capable of managing multiple priorities in a fast-paced setting.

Responsibilities

• Assist software customers during scheduled support hours via phone, email, and chat.
• Work with campground and resort staff on inbound questions, mastering Campspot reservation software.
• Provide remote desktop demonstrations and guidance as needed.
• Support customers with questions of varying difficulty and urgency.
• Work evenings, weekends, and select major holidays.

Skills

Communication skills

Customer empathy

Schedule availability

Attention to detail

Problem solving

Multitasking

Fast-paced experience

Job description

As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.

Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays.

Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months.

Currently we are hiring for two shifts:

1. Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST
2. Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST

Qualifications:

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the above-mentioned schedule
• Attention and obsession with detail and accuracy
• Effective and efficient problem solving
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Experience in and ability to thrive in a fast-paced environment

Preferred Qualifications:

• Available to start immediately
• 3 years experience in customer service or related role
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Compensation and Benefits

• Anticipated starting base salary: $45k per year
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

Priority will be given to candidates located near our Grand Rapids, MI headquarters who are interested in some in-person collaboration. Secondary consideration will be given to candidates who reside in US states where we currently have employees, including CO, IL, ME, MA, MI, NH, NY, NC, OR, TX, UT, VT, and VA. Candidates located outside of the states listed previously, or Canada, are not able to be considered at this time.

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products:

1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities.

2. The Campspot Marketplace (campspot.comand Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.