Customer Support Specialist, Hospitality and Software

campspot; Grand Rapids (MI); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Flexible work environment

Employee camping credit

Job summary

Campspot in Grand Rapids, MI is seeking a Software Customer Support Specialist to assist our software customers during scheduled support hours. You will work with campground staff to resolve inquiries and master the Campspot reservation software, guiding clients by phone, email, and remote desktop.

This hybrid role requires excellent communication, patience, and problem-solving skills. You should be available for evening, weekend, and holiday shifts, with a kickoff salary around $45,000 per year

Qualifications

• Excellent written and verbal communication skills.
• Patient and courteous demeanor when working with customers.
• Availability to work the above-mentioned schedule.
• Attention to detail and accuracy.
• Effective problem solving.
• Ability to manage multiple priorities.
• Experience in a fast-paced environment.
• Immediate start available.
• 3 years experience in customer service or related role.
• Experience in recreation/hospitality/tourism industry.
• Experience working with SaaS.
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel.

Responsibilities

• Assist software customers during scheduled support hours.
• Work with campground and resort staff on inbound questions via call/email/chat.
• Become proficient in Campspot reservation software and share expertise by phone, email, and remote desktop.
• Support partners during evenings, weekends, and select holidays.

Skills

Communication

Customer service

Problem solving

Multitasking

Time management

Technical aptitude

Team collaboration

Tools

Google Workspace

MS Excel

Job description

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone.

As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.

Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays.

Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months.

Currently we are hiring for two shifts:

1. Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST
2. Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST

Qualifications:

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the above-mentioned schedule
• Attention and obsession with detail and accuracy
• Effective and efficient problem solving
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Experience in and ability to thrive in a fast-paced environment

Preferred Qualifications:

• Available to start immediately
• 3 years experience in customer service or related role
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Compensation and Benefits

• Anticipated starting base salary: $45k per year
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment
• Employee camping credit to encourage getting outdoors and experiencing our product!

This role is hybrid in our Grand Rapids, MI headquarters.

Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products:

1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities.

2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.