Rental Software Support Specialist (Remote)

pointofrental; Fort Worth (TX); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

120 hours PTO

100% 401(k) matching

Job summary

Point of Rental is hiring a Customer Support Specialist to be the first voice for rental businesses using our software for reservations, inventory, invoicing, and payments. You will resolve issues via phone, email, and live chat, delivering fast, friendly answers so customers can serve their own clients efficiently.

Responsibilities include troubleshooting, guiding customers through fixes, and triaging complex issues to the right teams, while maintaining clear case documentation.

Qualifications

• Rental industry background required.
• Experience with SaaS products and POS platforms preferred.
• Clear, concise verbal and written communication.
• Calm, patient demeanor with frustrated customers.
• Excellent attention to detail and organized notes.
• Ability to juggle multiple channels and priorities.

Responsibilities

• Resolve customer questions and software issues across phone, email, and live chat.
• Troubleshoot common problems and guide customers through fixes in plain language.
• Triages and routes complex issues to the appropriate team and advocates for the customer until resolution.
• Follow up promptly and keep customers informed at every step.
• Document every case clearly in the ticketing system.

Skills

Rental industry

Software aptitude

Verbal communication

Written communication

Calm under pressure

Attention to detail

Multi-channel support

Tools

SaaS experience

POS platforms

Ticketing systems

Technical support

Job description

Point of Rental is hiring a Customer Support Specialist to be the first voice for rental businesses using our software for reservations, inventory, invoicing, and payments. You will resolve issues via phone, email, and live chat, delivering fast, friendly answers so customers can serve their own clients efficiently.

Responsibilities include troubleshooting, guiding customers through fixes, and triaging complex issues to the right teams, while maintaining clear case documentation.