Remote SaaS Support Apprentice

Jobgether; United States; Remote; USD 3,200 - 4,300; Full time

Benefits offered by this job

₹32,000 stipend

Remote work (India)

Structured learning

Mentorship

Hands-on training

Career development

Job summary

Jobgether seeks a dedicated professional for a 12-month technical customer support apprenticeship. You will respond to queries via chat, email, Zoom, and phone, and troubleshoot SaaS product issues with guidance from senior staff.

Participants will gain hands-on experience, mentorship, and structured learning, with potential for conversion to full-time based on performance. Start date November 2026, remote work from India.

Qualifications

• Recent graduate or aspiring professional starting a career in technical customer support.
• Strong written and verbal English communication, with the ability to explain information clearly and professionally.
• Basic technical aptitude and interest in SaaS products, software applications, and technology.
• Good analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions.
• Customer-first mindset, patience, and empathy when handling questions, concerns, or challenging customer situations.
• Willingness to learn new products, tools, processes, and technologies in a fast-paced environment.
• Strong attention to detail, organizational skills, and the ability to collaborate effectively with a remote team.
• Familiarity with customer support or ticketing platforms such as Freshdesk, Zendesk, or Zoho is an advantage but not mandatory.
• Availability to complete the full 12-month apprenticeship and work one of the designated Monday-to-Friday shifts:
• 8:00 AM-5:00 PM Central Standard Time (CST), or
• 4:00 AM-1:00 PM Central Standard Time (CST).

Responsibilities

• Respond to customer queries through chat, email, Zoom, and phone calls, providing clear, timely, and helpful assistance.
• Troubleshoot common product issues, configuration challenges, and technical questions, guiding customers through practical solutions.
• Escalate complex or unresolved technical issues to the appropriate teams, ensuring that relevant details and troubleshooting steps are documented accurately.
• Deliver an excellent customer experience through professional, empathetic, and customer-focused communication.
• Participate in hands-on training to develop product knowledge, technical troubleshooting capabilities.
• Collaborate with team leads and colleagues to strengthen product expertise, share knowledge, and improve support quality.
• Use AI tools and available support technologies to streamline workflows, improve response efficiency, and enhance the overall customer experience.
• Maintain accurate customer interaction records and follow established procedures, service standards, and escalation guidelines.

Skills

English communication

Analytical skills

Problem solving

Team collaboration

Willingness to learn

Remote work

Tools

Freshdesk

Zendesk

Zoho

Job description

Jobgether seeks a dedicated professional for a 12-month technical customer support apprenticeship. You will respond to queries via chat, email, Zoom, and phone, and troubleshoot SaaS product issues with guidance from senior staff.

Participants will gain hands-on experience, mentorship, and structured learning, with potential for conversion to full-time based on performance. Start date November 2026, remote work from India.