Customer Support Representative (CSR I) Apprentice (Fully Remote)

HighLevel; United States; Remote; USD 3,400 - 4,100; Full time

Job summary

HighLevel in India is offering a 12-month, full-time apprenticeship in customer support and SaaS technology. You’ll work alongside experienced support professionals to troubleshoot issues and develop technical and problem-solving skills.

You will handle customer queries through chat, email, Zoom and calls, escalate complex issues with clear documentation, and learn HighLevel’s products while leveraging AI tools to improve support efficiency and customer experience.

Qualifications

• Recent graduates or individuals starting a career in technical customer support.
• Strong English communication skills are required.
• Basic technical aptitude and interest in SaaS are preferred.

Responsibilities

• Handle customer queries through chat, email, Zoom, and calls, troubleshooting and resolving common product issues.
• Escalate complex technical issues with clear documentation while delivering excellent customer experiences.
• Learn HighLevel’s products and leverage AI tools to improve support efficiency and customer experience.

Skills

Technical aptitude

English communication

Customer focus

Empathy

Willingness to learn

Job description

• This is a 12-month, full-time apprenticeship in customer support and SaaS technology.
• You’ll work alongside experienced support professionals to troubleshoot issues and develop technical and problem‑solving skills.

What You Will Do:

• Handle customer queries through chat, email, Zoom, and calls, troubleshooting and resolving common product issues.
• Escalate complex technical issues with clear documentation while delivering excellent customer experiences.
• Learn HighLevel’s products and leverage AI tools to improve support efficiency and customer experience.

What We’re Looking For:

• Recent graduates or individuals starting a career in technical customer support with strong English communication skills.
• Basic technical aptitude, interest in SaaS, and a customer-first mindset.
• Patience, empathy, and willingness to learn new tools and processes quickly.
• The apprenticeship runs for 12 months with shift timings of 8 AM–5 PM CST or 4 AM–1 PM CST, Monday–Friday.
• The monthly stipend is 32,000 INR and the role is remote, based in India.
• The programme starts November 2026 and follows the HighLevel India Apprenticeship Policy.

HighLevel

HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization that values initiative, clarity, and execution.