Remote SaaS Pre-Sales Engineer: Product Demos

Jolly Technologies, Inc.; Austin (TX); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Retirement fund contribution

Paid vacation

Job summary

Jolly Technologies, Inc. in Austin, TX is seeking a Sales Engineer / Technical Support Representative to deliver compelling SaaS pre-sales demos and provide first-line technical support.

The role is on-site in Austin, with remote work options, requiring strong presentation skills and a proven track record supporting SaaS products. You will guide customers through product capabilities and collaborate with sales to close opportunities.

Qualifications

• 4+ years of experience in supporting SaaS products.

Responsibilities

• Give product demos for sales, product training, and initial setup.
• Handle inbound technical support calls and emails.
• Answer product-related technical questions.
• Fill out RFI / RFP when needed.
• File tickets as you discover issues with the products.
• Communicate effectively with customers via email, phone, and video calls.

Skills

SaaS support

Customer communication

Product demos

Zoom/video presentation

Windows OS

MS SQL

Oracle

LDAP

CRM tools

Tools

Zoom

Job description

Jolly Technologies, Inc. in Austin, TX is seeking a Sales Engineer / Technical Support Representative to deliver compelling SaaS pre-sales demos and provide first-line technical support.

The role is on-site in Austin, with remote work options, requiring strong presentation skills and a proven track record supporting SaaS products. You will guide customers through product capabilities and collaborate with sales to close opportunities.