Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technic[...]

Jolly Technologies, Inc.; Austin (TX); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Retirement fund contribution

Paid vacation

Job summary

Jolly Technologies, Inc. in Austin, TX is seeking a Sales Engineer / Technical Support Representative to deliver compelling SaaS pre-sales demos and provide first-line technical support.

The role is on-site in Austin, with remote work options, requiring strong presentation skills and a proven track record supporting SaaS products. You will guide customers through product capabilities and collaborate with sales to close opportunities.

Qualifications

• 4+ years of experience in supporting SaaS products.

Responsibilities

• Give product demos for sales, product training, and initial setup.
• Handle inbound technical support calls and emails.
• Answer product-related technical questions.
• Fill out RFI / RFP when needed.
• File tickets as you discover issues with the products.
• Communicate effectively with customers via email, phone, and video calls.

Skills

SaaS support

Customer communication

Product demos

Zoom/video presentation

Windows OS

MS SQL

Oracle

LDAP

CRM tools

Tools

Zoom

Job description

Title

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos

Location

Austin , TX

Company

Jolly Technologies Inc.

Summary

Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations.

We offer various SaaS platforms hosted in the cloud and several mobile apps that work with these platforms.

We are looking for a technically-proficient and excellent communicator with a solid background in customer relations. This is an on-site role based in Austin, TX.

This is a Remote Work-from-Home full-time position.

Responsibilities

• - Give product demos for sales, product training, and initial setup
• - Handle inbound technical support calls and emails
• - Answer product-related technical questions
• - Fill out RFI / RFP when needed- File tickets as you discover issues with the products
• - Communicate effectively with customers via email, phone, and video calls

Requirements

• - Exceptional presentation skills
• - Understand customer needs and present solutions that best solve their problems
• - Customer-driven with an adaptable and versatile approach to troubleshooting
• - History of consistently meeting (and often exceeding) goals and expectations
• - 4+ years of experience in supporting SaaS products
• - Excellent communication and video presentation (Zoom) skills
• - Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP)
• - Strong references from previous managers/supervisors

Job Benefits

• - Retirement fund contribution
• - Paid vacation

Compensation

$60,000 - $150,000 per year (commensurate with experience)