Remote SaaS Operations Leader: Scale, Reliability & Delivery

Cache Ventures, LLC.; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Flexible time off

Family-friendly policies

Wellness stipend

Home office budget

Professional development

Modern tech stack

High-trust culture

Job summary

Emailable seeks a VP of Operations to scale a high-velocity SaaS organization. You’ll own the day-to-day operations across support, engineering coordination, quality, compliance, and internal systems, ensuring a smooth, predictable business.

This hands-on operator role drives SLAs, dashboards, and cross-functional alignment, with a focus on SOC2/GDPR, robust processes, and global collaboration. Fully remote, competitive comp, and growth path.

Qualifications

• 3–7+ years in SaaS operations (B2B strongly preferred)
• Experience in a $1M–$15M+ ARR environment
• Very strong project management + execution discipline
• Understands engineering cycles, product communication, and support workflows
• Obsessed with systems, clarity, and efficiency
• Excels in fast-paced, minimal-politics, high-ownership environments

Responsibilities

• Build and maintain the operating cadence of the entire company
• Run weekly standups, sprint reviews, and cross-functional syncs
• Ensure priorities are executed on time, every time
• Develop dashboards for SLAs, product delivery, and reliability
• Maintain best-in-class support SLAs and oversee ticket management
• Identify patterns in support and feed them into product/engineering
• Facilitate sprint planning and execution, ensuring realistic deadlines
• Unblock bottlenecks across engineering, QA, and product
• Build the communication layer between product, engineering, and support
• Manage SOC2 initiatives, audits, and ongoing compliance
• Oversee GDPR processes (DSARs, deletion workflows, DPIAs)
• Tighten privacy ops, logging, and risk mitigation
• Create company-wide visibility into priorities
• Build operational clarity, documentation, and SOPs
• Manage contractors, LATAM talent, and global contributors
• Implement performance standards and accountability systems
• Optimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.)
• A predictable weekly operating rhythm
• A unified KPI dashboard for operations
• A clean support workflow with <24h first-reply time
• A repeatable engineering release cadence
• An org-wide roadmap with true visibility
• A compliance process that doesn’t rely on the founder
• SOPs for the highest-friction areas of the business

Skills

SaaS operations

Project management

Engineering coordination

Security & compliance

Quality assurance

Cross-functional leadership

Operational systems

Tools

Crisp

Basecamp

HubSpot

Job description

Emailable seeks a VP of Operations to scale a high-velocity SaaS organization. You’ll own the day-to-day operations across support, engineering coordination, quality, compliance, and internal systems, ensuring a smooth, predictable business.

This hands-on operator role drives SLAs, dashboards, and cross-functional alignment, with a focus on SOC2/GDPR, robust processes, and global collaboration. Fully remote, competitive comp, and growth path.