Remote SaaS Managed Services Specialist

Points North; United States; À distance; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Retirement plan

Paid time off

Professional growth

Flexible work arrangements

Résumé du poste

Points North, a leading software company in the compliance and reporting space, seeks a meticulous Managed Services Specialist to support clients through the Managed Services lifecycle. This role is remote from anywhere in the United States, with expected quarterly travel to our Headquarters.

You will manage prevailing wage rates, submit required reports, troubleshoot issues, and maintain client records, while delivering clear communication across channels and documenting processes for each

Qualifications

• Bachelor’s degree, or equivalent and relevant industry experience.
• 3+ years’ experience in a SaaS environment within client services, managed services, professional services, or product support.
• 3+ years’ experience working with data.
• 1+ years’ experience working with payroll and benefit data, highly preferred.
• 1+ years’ experience working with payroll or prevailing wage, highly preferred.

Responsabilités

• Manage and source prevailing wage rates.
• Submit reports on behalf of clients based upon contract terms.
• Supports implementation of Managed Services customers.
• Troubleshoot issues to resolution and directly answer client questions.
• Maintain accurate and up-to-date records of work performed.
• Perform independent work within Points North applications on behalf of clients at their request.
• Respond to client requests via all communication channels including phone and email.
• Capture and maintain all support requests, interactions, and communications.
• Research and source prevailing wage rates on behalf of clients.
• Creates and maintains client-specific process documentation.

Connaissances

Communication

Problem solving

Organizational skills

Attention to detail

Technical issue resolution

Client relations

Software systems knowledge

Microsoft Office

Formation

Bachelor's degree or equivalent

Description du poste

Points North, a leading software company in the compliance and reporting space, seeks a meticulous Managed Services Specialist to support clients through the Managed Services lifecycle. This role is remote from anywhere in the United States, with expected quarterly travel to our Headquarters.

You will manage prevailing wage rates, submit required reports, troubleshoot issues, and maintain client records, while delivering clear communication across channels and documenting processes for each