Remote SaaS Technical Support Specialist

Solutionreach, Inc.; Utah; Remote; USD 50,000 - 70,000; Full time

Job summary

Solutionreach, Inc. is seeking a Technical Support Specialist for a fully remote role. You will handle inbound client calls, chats, and cases, troubleshoot software, and own case resolution with emphasis on first contact resolution.

You will develop deep product knowledge to tailor solutions for each client’s practice needs, including managing synchronization issues. Ideal candidates have 2+ years in tech with customer service, strong Windows experience, and excellent communication skills to

Qualifications

• At least 2+ years in technology with customer service experience
• Proficient in Windows workstation and server environments
• Strong written and verbal communication skills
• Tech-savvy with understanding of how medical practice needs can be supported through technology

Responsibilities

• Respond to inbound client calls, chats and cases regarding client products while troubleshooting our software
• Own cases and aim for first contact resolution
• Develop product knowledge, architecture and solutions
• Demonstrate product knowledge to tailor solutions to clients' practices
• Resolve synchronization software issues and provide expert advice to customers

Skills

Windows environments

Strong communicator

Database familiarity

Troubleshooting

Documentation

Teaching/self-help guidance

Job description

Solutionreach, Inc. is seeking a Technical Support Specialist for a fully remote role. You will handle inbound client calls, chats, and cases, troubleshoot software, and own case resolution with emphasis on first contact resolution.

You will develop deep product knowledge to tailor solutions for each client’s practice needs, including managing synchronization issues. Ideal candidates have 2+ years in tech with customer service, strong Windows experience, and excellent communication skills to