Remote SaaS Implementation & Onboarding Engineer

Swoon; Dallas (TX); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Benefits including PTO and sick leave

Monthly in-person team gatherings

Job summary

Swoon is seeking a Customer Support Engineer to lead customer onboarding and implementation for enterprise clients. The role requires strong problem-solving skills and experience with API integrations, telephony platforms, and customer support.

The ideal candidate will work closely with clients to ensure successful deployments and ongoing support, emphasizing efficient implementation. This position offers a remote work model with a preference for candidates located in Dallas.

Qualifications

• Must come from a SaaS company.
• Experience in customer-facing implementation roles.
• Experience with software that integrates into financial services.

Responsibilities

• Partner with stakeholders during onboarding and implementation.
• Provide post-implementation support and troubleshooting.
• Analyze historical data to identify technical issues.

Skills

Experience leading implementation and onboarding

Strong problem-solving and technical troubleshooting skills

API integrations

Experience with telephony and contact center platforms

Familiarity with audio codecs

Tools

AWS

Python

Jira

Job description

Swoon is seeking a Customer Support Engineer to lead customer onboarding and implementation for enterprise clients. The role requires strong problem-solving skills and experience with API integrations, telephony platforms, and customer support.

The ideal candidate will work closely with clients to ensure successful deployments and ongoing support, emphasizing efficient implementation. This position offers a remote work model with a preference for candidates located in Dallas.