Remote Enterprise Customer Success Manager: Growth & ROI
Mosaec
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Job summary
Abnormal AI is seeking a Customer Success Manager to serve as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery for enterprise clients. You will build strong relationships, drive measurable outcomes, and collaborate with cross-functional teams to maximize customer investment.
You will deliver regular business reviews, guide success metrics, and actively identify opportunities to retain and expand relationships while ensuring
Qualifications
- 5+ years of enterprise SaaS experience with at least 3+ years in CS, TAM, or support
- Experience managing large customer portfolios and executive relationships
- Excellent communication and organizational skills
- Problem-solving and escalation management
- Proficiency with Salesforce and Jira
- Technical understanding of internet technologies, networking, and email security
- Bachelor's degree in CS/Engineering or equivalent
Responsibilities
- Own onboarding, adoption, and ongoing value delivery for customers
- Deliver regular business reviews and communicate ROI
- Understand customer goals and align stakeholders
- Promote platform usage and educate customers
- Monitor health, manage escalations with cross-functional teams
- Maintain knowledge of product roadmap and updates
- Develop and execute customer success plans and risk mitigation
Skills
Education
Tools
Job description
Abnormal AI is seeking a Customer Success Manager to serve as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery for enterprise clients. You will build strong relationships, drive measurable outcomes, and collaborate with cross-functional teams to maximize customer investment.
You will deliver regular business reviews, guide success metrics, and actively identify opportunities to retain and expand relationships while ensuring
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