Remote SaaS Diagnostics & Support Specialist

Archer; Austin (TX); On-site; USD 140,000 - 170,000; Full time

Job summary

Archer, in collaboration with Oracle, seeks an experienced professional to deliver solutions to Oracle customers and advocate for their needs. You will develop diagnostic tools, analyze telemetry, and engage with cross-functional teams to improve product support and training resources.

The role emphasizes leadership in Enterprise Applications with Oracle Fusion SaaS, Core HR, Payroll, and related modules, with potential telecommuting.

Qualifications

• 12 years experience with Core products or Applications products.
• Bachelor's degree in Computer Science, Engineering, or related field.

Responsibilities

• Deliver solutions to Oracle customer base and advocate for customer needs.
• Develop and implement diagnostic tools for Oracle applications to support issue detection and root-cause analysis.
• Interface with customers and partners to collect feedback and drive product/process improvements.
• Engage with cross-functional teams to address customer-impacting issues.

Skills

Oracle Fusion SaaS

HCM Modules

SQL/PLSQL

OCI

Education

B.S. in CS/Engineering or related field

Tools

Oracle AF

Oracle Fusion Middleware

Job description

Archer, in collaboration with Oracle, seeks an experienced professional to deliver solutions to Oracle customers and advocate for their needs. You will develop diagnostic tools, analyze telemetry, and engage with cross-functional teams to improve product support and training resources.

The role emphasizes leadership in Enterprise Applications with Oracle Fusion SaaS, Core HR, Payroll, and related modules, with potential telecommuting.