Technical Analyst 5-Support

Archer; Austin (TX); On-site; USD 140,000 - 170,000; Full time

Job summary

Archer, in collaboration with Oracle, seeks an experienced professional to deliver solutions to Oracle customers and advocate for their needs. You will develop diagnostic tools, analyze telemetry, and engage with cross-functional teams to improve product support and training resources.

The role emphasizes leadership in Enterprise Applications with Oracle Fusion SaaS, Core HR, Payroll, and related modules, with potential telecommuting.

Qualifications

• 12 years experience with Core products or Applications products.
• Bachelor's degree in Computer Science, Engineering, or related field.

Responsibilities

• Deliver solutions to Oracle customer base and advocate for customer needs.
• Develop and implement diagnostic tools for Oracle applications to support issue detection and root-cause analysis.
• Interface with customers and partners to collect feedback and drive product/process improvements.
• Engage with cross-functional teams to address customer-impacting issues.

Skills

Oracle Fusion SaaS

HCM Modules

SQL/PLSQL

OCI

Education

B.S. in CS/Engineering or related field

Tools

Oracle AF

Oracle Fusion Middleware

Job description

Archer is collaborating with Oracle to connect them with exceptional professionals for this role.

About The Team

See job description for details.

Description

Entity

Oracle America, Inc.

Job Duties

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.20869) Employer Will Accept a Bachelor's Degree In Computer Science, Engineering, Or Related Technical Field Followed By 9 Years Of Progressive, Post-baccalaureate Experience In Job Offered Or In a Technical Analyst-related Occupation. Position Requires

• Oracle Fusion SaaS applications, including Oracle Human Capital Management (HCM) modules: Core HR, Payroll, Benefits, Compensation, Talent, Learning, and Absence/Time and Labor;
• Oracle development tools and platforms Oracle technologies, including but not limited to SQL, PL/SQL, Oracle Application Framework, Oracle Fusion Middleware, and Oracle Cloud Infrastructure (OCI), with the ability to read, write, and debug complex queries and scripts;
• Designing, developing, or implementing diagnostic tools for Oracle applications to support proactive technical issue detection and root cause analysis;
• SaaS architecture, application lifecycle management, cloud infrastructure, and continuous release models;
• Interface directly with customers and partners to collect feedback, analyze issue trends, and drive improvements across product support, diagnostics, and training resources;
• Experience leveraging telemetry or log-based data for product support and performance analysis, including creating monitoring solutions to identify system trends and application performance degradation;
• Developing or enhancing product support assets, including technical documentation, product knowledge articles, readiness training materials, or automated troubleshooting tools for Oracle Enterprise /SaaS applications; and,
• Engaging with cross-functional teams, including Development, Product Management, and Support Operations, to advocate for customer-impacting issues and drive product or process improvements within a Oracle Enterprise Applications, and SaaS environment.

Qualifications

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. 12 years experience with Core products or 12 years experience with Applications products; technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).