Remote SaaS Customer Success Specialist

Vontier Corporation; Topeka (KS); Remote; USD 60,000 - 76,000; Full time

Job summary

Teletrac Navman is seeking a Remote Customer Success Specialist in the United States to drive engagement, retention, and revenue growth across a defined book of business. You will manage onboarding through renewal, ensuring measurable value and ROI for customers.

You will collaborate with Sales, Support, Services, Finance, and Product to deliver a seamless experience, reduce churn, and uncover upsell opportunities.

Qualifications

• Preferred degree in administration, systems, or accounting fields.
• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

B2B CS-Sales experience

SaaS background

Customer success

Education

Administration or systems or accounting degree

Tools

SAP

Salesforce

ChurnZero

Job description

Teletrac Navman is seeking a Remote Customer Success Specialist in the United States to drive engagement, retention, and revenue growth across a defined book of business. You will manage onboarding through renewal, ensuring measurable value and ROI for customers.

You will collaborate with Sales, Support, Services, Finance, and Product to deliver a seamless experience, reduce churn, and uncover upsell opportunities.