Remote SaaS Customer Success Manager - Travel Platform

Fullsteam; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Job summary

Fullsteam is seeking a Customer Success Manager to lead post-sale onboarding through go-live and long-term adoption for a portfolio of travel-industry customers. You will act as the customer's advocate, drive structured onboarding, and coordinate cross-functional efforts to ensure value realization.

You will monitor health, adoption, renewals, and expansion opportunities, partnering with Sales, Learning, Operations, and Product to deliver a seamless, proactive customer experience in a fully

Qualifications

• Experience in the travel industry in a customer success or related role.
• Bachelor's degree in business, marketing, or related field, or equivalent experience.
• Experience in B2B SaaS environments, enterprise customers preferred.
• Experience onboarding, software launches, or customer training in SaaS/tech.
• Experience with renewals, retention, and account health conversations.

Responsibilities

• Serve as primary contact for assigned customers from onboarding to ongoing account management.
• Guide customers through onboarding and implementation workflows including GUIDEcx and milestones.
• Coordinate handoffs with Sales, Learning, Operations, Support, Product, and leadership.
• Monitor customer health and product adoption to identify risks and opportunities.
• Participate in account health reviews and renewal coordination.
• Document outcomes and follow up on action items.

Skills

Customer-facing

Project coordination

Onboarding management

SaaS experience

AI tools

Communication

Time management

Education

Bachelor's degree in business/marketing or related

Tools

GUIDEcx

CRM systems

Data tools

Job description

Fullsteam is seeking a Customer Success Manager to lead post-sale onboarding through go-live and long-term adoption for a portfolio of travel-industry customers. You will act as the customer's advocate, drive structured onboarding, and coordinate cross-functional efforts to ensure value realization.

You will monitor health, adoption, renewals, and expansion opportunities, partnering with Sales, Learning, Operations, and Product to deliver a seamless, proactive customer experience in a fully