Remote SaaS Customer Success Pro – Retention & Growth

Vontier Corporation; Montpelier (VT); Remote; USD 60,000 - 76,000; Full time

Job summary

Teletrac Navman, a Vontier company, seeks a Customer Success Specialist to drive engagement, retention and revenue growth remotely in the United States. You will manage your book of business, build strong customer relationships, and collaborate with Sales, Support, Services, Finance, and Product to deliver exceptional outcomes.

The role focuses on onboarding through renewal, ensuring measurable value, ROI, and long-term partnerships.

Qualifications

• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS environment.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

Customer Success

Account Management

SaaS experience

Education

Bachelor's degree in business, IT, or related field

Tools

SAP

Salesforce

ChurnZero

Job description

Teletrac Navman, a Vontier company, seeks a Customer Success Specialist to drive engagement, retention and revenue growth remotely in the United States. You will manage your book of business, build strong customer relationships, and collaborate with Sales, Support, Services, Finance, and Product to deliver exceptional outcomes.

The role focuses on onboarding through renewal, ensuring measurable value, ROI, and long-term partnerships.