Remote Customer Success Specialist: Growth & Renewal

Vontier Corporation; Houston (TX); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401(k) with company match

Paid time off 120 hours

13 paid holidays

Job summary

Vontier seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business. The role manages the customer lifecycle—from onboarding through renewal—and ensures measurable ROI from the customer’s investment.

The specialist partners with Sales, Support, Services, Finance, and Product to deliver a seamless customer experience, reduce churn, and identify opportunities for expansion across a remote US-based territory.

Qualifications

• The bullet list describes required qualifications for a Customer Success role in B2B SaaS.
• Experience with SAP, Salesforce, and Churn Zero is preferred.
• 3+ years in customer management or related roles.

Responsibilities

• Own and manage an assigned book of business across the lifecycle.
• Build trusted relationships and align to customer goals.
• Drive product adoption and ROI to maximize value and retention.
• Manage renewals and mitigate churn risk.
• Identify expansion opportunities through upsell and cross-sell.
• Collaborate with Sales, Support, Services, Finance, and Product.
• Lead customer success initiatives and programs.

Skills

B2B Customer Account Management

Customer Success

Project Management

Education

Administration / Systems / Accounting degree

Tools

SAP

Salesforce

Churn Zero

Job description

Vontier seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across an assigned book of business. The role manages the customer lifecycle—from onboarding through renewal—and ensures measurable ROI from the customer’s investment.

The specialist partners with Sales, Support, Services, Finance, and Product to deliver a seamless customer experience, reduce churn, and identify opportunities for expansion across a remote US-based territory.