Remote SaaS Customer Success Pro — Retention & Growth

Vontier Corporation; Denver (CO); Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) plan with matching

Paid time off up to 120 hours

13 paid holidays per year

Job summary

The Customer Success Specialist is responsible for driving engagement, retention, and revenue growth across an assigned book of business, customer segment, or territory. This role partners with Sales, Support, Services, Finance, and Product to deliver a seamless customer experience and measurable ROI.

Based in the United States, the position focuses on onboarding through renewal, maximizing product adoption, and expanding opportunities while maintaining strong customer health and long-term

Qualifications

• 3+ years’ experience in B2B Customer Account Management or Customer Success-Sales.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.

Skills

B2B Customer Success

SaaS experience

Stakeholder management

Education

Bachelor’s degree preferred

Tools

SAP

Salesforce

ChurnZero

Job description

The Customer Success Specialist is responsible for driving engagement, retention, and revenue growth across an assigned book of business, customer segment, or territory. This role partners with Sales, Support, Services, Finance, and Product to deliver a seamless customer experience and measurable ROI.

Based in the United States, the position focuses on onboarding through renewal, maximizing product adoption, and expanding opportunities while maintaining strong customer health and long-term