Remote Customer Success Manager (Cloud Identity)

Mosaec; Denver, Northern (CO, KY); Hybrid; USD 76,000 - 95,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Customer Success Manager to act as a trusted technical resource for named customer accounts in the United States. You will manage incidents, analyze usage trends, and advocate for customers while aligning Ping features with business objectives.

The role requires at least 4 years in customer success or related fields, experience with cloud identity solutions, and strong CRM tooling knowledge (SFDC, Gainsight). Remote work options available with some travel.

Qualifications

• Minimum of 4 years of related experience in Customer Success / Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
• Strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
• Curious and proactive approach to uncovering adoption blockers and risks.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

Responsibilities

• Act as a point of contact for major customer incidents, managing expectations and communications through resolution.
• Analyze customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
• Advocate for customer needs by voicing their requirements internally.
• Monitor adoption and utilization trends, providing recommendations based on risk and customer needs.
• Provide proactive guidance on Ping’s features based on customer interests and business objectives.
• Occasionally travel to customer sites and be available for some after-hours or weekend coverage.
• Be a hands-on contributor when needed.

Skills

Customer Success

Technical aptitude

CRM systems

Tools

SFDC

Gainsight

Job description

Ping Identity is seeking a Customer Success Manager to act as a trusted technical resource for named customer accounts in the United States. You will manage incidents, analyze usage trends, and advocate for customers while aligning Ping features with business objectives.

The role requires at least 4 years in customer success or related fields, experience with cloud identity solutions, and strong CRM tooling knowledge (SFDC, Gainsight). Remote work options available with some travel.