Customer Success Manager

QAD; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

QAD is seeking a Customer Success Manager in Dallas to drive retention and growth through adoption, support, and value demonstration. You will own and develop Digital and Smart Business Engagement model customers across the full customer journey.

You will monitor customer interactions in Salesforce, support renewal and satisfaction targets, notify sales of opportunities, and partner with global teams to ensure customer success. Flexible hours with occasional international travel.

Qualifications

• Ability to meet renewal and customer satisfaction targets.
• Accountable for driving customers to be referenceable.
• Develop and maintain the Customer Journey artifacts.
• Track all customer-related interactions in Salesforce.

Responsibilities

• Own and develop Digital and Smart Business Engagement model customers across the full customer journey.
• Monitor customer growth and changes in personnel.
• Support deal execution with procurement and notify sales of opportunities.
• Partner with sales executives globally to update on issues, escalations, events, growth, etc.

Job description

Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and value demonstration. The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.

What you will do:

Ability to meet regular renewal and customer satisfaction targets. Accountable for driving customers to be referenceableResponsible for “Customer Journey” artifact development, maintenance, and deliveryResponsible for tracking all customer-related interactions and updates in SalesforceMonitor customer growth and changes in personnelIncrease customers’ utilization of QAD productsPartner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers.

• -Support deal execution as needed, including the customer's procurement group.
• -Notify sales executives of new opportunities for existing customers or new leads.

Availability and Travel:

Flexible hours that may vary day to day, based on customer needs and milestones.Occasional international travel.