Customer Growth & Retention Architect

QAD; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

QAD is seeking a Customer Success Manager in Dallas to drive retention and growth through adoption, support, and value demonstration. You will own and develop Digital and Smart Business Engagement model customers across the full customer journey.

You will monitor customer interactions in Salesforce, support renewal and satisfaction targets, notify sales of opportunities, and partner with global teams to ensure customer success. Flexible hours with occasional international travel.

Qualifications

• Ability to meet renewal and customer satisfaction targets.
• Accountable for driving customers to be referenceable.
• Develop and maintain the Customer Journey artifacts.
• Track all customer-related interactions in Salesforce.

Responsibilities

• Own and develop Digital and Smart Business Engagement model customers across the full customer journey.
• Monitor customer growth and changes in personnel.
• Support deal execution with procurement and notify sales of opportunities.
• Partner with sales executives globally to update on issues, escalations, events, growth, etc.

Job description

QAD is seeking a Customer Success Manager in Dallas to drive retention and growth through adoption, support, and value demonstration. You will own and develop Digital and Smart Business Engagement model customers across the full customer journey.

You will monitor customer interactions in Salesforce, support renewal and satisfaction targets, notify sales of opportunities, and partner with global teams to ensure customer success. Flexible hours with occasional international travel.