Remote SaaS ERP Customer Success Manager

QAD; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive compensation package

100% remote role in US

Occasional international travel

Job summary

QAD in the United States offers a fully remote Customer Success Manager role focused on driving retention and growth. You will own digital and Smart Business Engagement for assigned customers, nurturing them through the journey and delivering value.

Ideal candidates have 3–5+ years in sales, customer service or ERP/SaaS, with experience in analytics, collaboration, and driving adoption of QAD products. Occasional international travel may apply.

Qualifications

• Bachelor’s or Master’s degree with 3–5+ years in sales, project implementation, and/or customer service.
• 2–4 year ERP/SaaS software experience is a plus.
• Uses analytical tools to identify data patterns and inform decisions.
• Persuades peers to adopt new approaches and gains buy-in for initiatives.
• Articulates ideas clearly and provides constructive feedback.

Responsibilities

• Meet regular renewal and customer satisfaction targets.
• Drive customers to be referenceable.
• Develop and deliver Customer Journey artifacts.
• Log all customer interactions in Salesforce.
• Monitor customer growth and changes in personnel.
• Increase customers’ utilization of QAD products.
• Coordinate with global sales on issues, escalations, events, and opportunities.

Education

Bachelor’s or Master’s degree

Tools

Salesforce

Job description

QAD in the United States offers a fully remote Customer Success Manager role focused on driving retention and growth. You will own digital and Smart Business Engagement for assigned customers, nurturing them through the journey and delivering value.

Ideal candidates have 3–5+ years in sales, customer service or ERP/SaaS, with experience in analytics, collaboration, and driving adoption of QAD products. Occasional international travel may apply.