Remote SaaS Customer Success Manager — Events

Momentus Technologies International; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Momentus Technologies International is seeking a Customer Success Manager for a remote U.S.-based role. You will align strategic goals, manage post-implementation transitions, and foster strong relationships with executive sponsors to ensure customer satisfaction and retention.

You will develop deep solution expertise, drive ROI through best practices, and explore upsell opportunities while collaborating with cross-functional teams. Occasional onsite visits and team events are expected as needed.

Qualifications

• 2-3 years in a B2B SaaS environment supporting customer's success.

Responsibilities

• Align on strategic goals and establish a mutual success plan for long-term outcomes.
• Facilitate smooth post-implementation transitions and track KPIs.
• Build relationships with customers and check in to monitor satisfaction and health.
• Develop product expertise to deliver best practices and ROI-driven guidance.
• Stay current with product updates and AI-enabled capabilities.
• Identify upsell/cross-sell opportunities and support renewals and retention.
• Communicate complex ideas clearly to all stakeholders and provide regular updates.
• Cultivate customer advocates for testimonials, case studies, and referrals.
• Leverage data to track goals and provide data-driven reviews.
• Encourage self-service resources to boost customer satisfaction.

Skills

B2B SaaS experience

Customer success

Strong communication

Stakeholder management

Tools

Gainsight

Salesforce

Microsoft Copilot

Claude

ChatGPT

Job description

Momentus Technologies International is seeking a Customer Success Manager for a remote U.S.-based role. You will align strategic goals, manage post-implementation transitions, and foster strong relationships with executive sponsors to ensure customer satisfaction and retention.

You will develop deep solution expertise, drive ROI through best practices, and explore upsell opportunities while collaborating with cross-functional teams. Occasional onsite visits and team events are expected as needed.