Remote SaaS Customer Success Manager (6-Month Contract)

PlanIt Geo, Inc.; Denver (CO); Hybrid; USD 34,000 - 48,000; Full time

Job summary

PlanIT Geo, Inc. is seeking a Customer Success Manager for a roughly six-month contract to cover temporary leave. You will manage a book of accounts, onboard customers, respond to questions, and support renewals to keep the portfolio running smoothly.

The role suits someone with proven CS or account management experience in SaaS, hands-on HubSpot usage, and strong written and verbal skills. It is remote, US-based, with a fixed-term engagement and potential for future opportunities.

Qualifications

• Proven experience in a customer success or account management role.
• Hands‑on experience using HubSpot (required).
• Customer onboarding and retention in a SaaS environment.
• Strong written and verbal communication skills.
• Comfort working independently in a remote, small‑team environment.
• Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus.

Responsibilities

• Own a portfolio of customer accounts, from onboarding through renewal.
• Respond to customer questions and troubleshoot issues via email and calls.
• Track customer health, activity, and communication in HubSpot.
• Flag at-risk accounts early and help develop retention plans.
• Partner with the product and support teams to relay customer feedback.
• Use AI tools actively in your own workflow.
• Identify and implement AI-driven improvements across the CS function.

Skills

Customer success

Account management

Remote work

Communication

SaaS experience

Tools

HubSpot

Job description

PlanIT Geo, Inc. is seeking a Customer Success Manager for a roughly six-month contract to cover temporary leave. You will manage a book of accounts, onboard customers, respond to questions, and support renewals to keep the portfolio running smoothly.

The role suits someone with proven CS or account management experience in SaaS, hands-on HubSpot usage, and strong written and verbal skills. It is remote, US-based, with a fixed-term engagement and potential for future opportunities.