Remote SaaS Customer Success Manager (6-Month)

PlanIT Geo; United States; On-site; USD 39,000 - 44,000; Full time

Job summary

PlanIT Geo is seeking a Customer Success contractor to cover approximately 6 months, fully remote in the US. You’ll manage a book of accounts from onboarding through renewal, ensuring continuity while teammates are out.

You’ll respond to questions, track health in HubSpot, flag at-risk accounts, and collaborate with product and support to relay feedback. Familiarity with SaaS and AI-assisted workflows is a plus.

Qualifications

• Experience in a customer success or account management role.
• Hands-on HubSpot usage required.
• Customer onboarding and retention in a SaaS environment.
• Strong written and verbal communication skills.
• Comfort working independently in a remote, small-team environment.
• Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus.

Responsibilities

• Own a portfolio of customer accounts, from onboarding through renewal.
• Respond to customer questions and troubleshoot issues via email and calls.
• Track customer health, activity, and communication in HubSpot.
• Flag at-risk accounts early and help develop retention plans.
• Partner with the product and support teams to relay customer feedback.
• Use AI tools actively in your own workflow.
• Identify and implement AI-driven improvements across the CS function.

Skills

HubSpot

Customer success

Account management

Communication

Remote work

Tools

HubSpot CRM

Job description

PlanIT Geo is seeking a Customer Success contractor to cover approximately 6 months, fully remote in the US. You’ll manage a book of accounts from onboarding through renewal, ensuring continuity while teammates are out.

You’ll respond to questions, track health in HubSpot, flag at-risk accounts, and collaborate with product and support to relay feedback. Familiarity with SaaS and AI-assisted workflows is a plus.