Remote SaaS Customer Success Manager (6-Month Contract)

PlanIt Geo, Inc., a Waverock Software Company; Denver (CO); On-site; USD 82,656,000 - 89,268,000; Full time

Job summary

PlanIT Geo, Inc., a Waverock Software Company, is seeking a contract Customer Success Manager to cover approximately six months. You’ll manage an established book of SaaS accounts, handle onboarding through renewal, and ensure continuity while team members are on leave, with emphasis on proactive outreach and accurate health signals.

This remote role is ideal for hands-on customer work and collaboration with product and support teams.

Qualifications

• Proven experience in a customer success or account management role.
• Hands-on experience using HubSpot (required).
• Customer onboarding and retention in a SaaS environment.
• Strong written and verbal communication skills.
• Comfort working independently in a remote, small-team environment.
• Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus, but not required.

Responsibilities

• Own a portfolio of customer accounts, from onboarding through renewal.
• Respond to customer questions and troubleshoot issues via email and calls.
• Track customer health, activity, and communication in HubSpot.
• Flag at-risk accounts early and help develop retention plans.
• Partner with the product and support teams to relay customer feedback.
• Use AI tools actively in your own workflow.
• Identify and implement AI-driven improvements across the CS function.

Skills

Customer success

Account management

Communication

Remote work

Tools

HubSpot

Job description

PlanIT Geo, Inc., a Waverock Software Company, is seeking a contract Customer Success Manager to cover approximately six months. You’ll manage an established book of SaaS accounts, handle onboarding through renewal, and ensure continuity while team members are on leave, with emphasis on proactive outreach and accurate health signals.

This remote role is ideal for hands-on customer work and collaboration with product and support teams.