Remote SaaS Customer Engagement Manager

Dodge Construction Network; Carson City (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

The Customer Engagement Manager position at Dodge Construction Network is a remote, full-time role focused on supporting our SMB customer base including subcontractors, general contractors, architects and engineers. You will help customers engage with and realize value from the Dodge partnership through proactive outreach, guidance, and best-practice recommendations.

This role reports to the Manager, Customer Success and involves travel under 10% for GTM or team meetings.

Qualifications

• 2+ years of experience in sales, account management, or customer support for SaaS-based software.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to quickly learn and apply SaaS products.
• Basic knowledge of the construction industry, or the ability to learn it quickly.
• Strong personal integrity and accountability for outcomes.

Responsibilities

• Build and maintain relationships with new and existing clients to understand needs, provide support, uncover risk and growth opportunities, and ensure customer satisfaction.
• Execute successful customer engagement program through customer journey with intentional outbound touchpoints using health indicators and other support tools.
• Provide training and support to clients on using products or services, including demonstrations and training sessions.
• Attain KPIs designed to improve account retention, including contact rate, churn, and renewal/retention ratios.
• Follow SOPs for all account interactions within standard CRM systems and other tools.

Skills

SaaS sales

Account management

Customer support

CRM systems

Microsoft Office

Communication

Relationship building

Coaching customers

Bilingual English/Spanish

Education

Bachelor's degree

Tools

CRM systems

Order management systems

Microsoft Office

Job description

The Customer Engagement Manager position at Dodge Construction Network is a remote, full-time role focused on supporting our SMB customer base including subcontractors, general contractors, architects and engineers. You will help customers engage with and realize value from the Dodge partnership through proactive outreach, guidance, and best-practice recommendations.

This role reports to the Manager, Customer Success and involves travel under 10% for GTM or team meetings.