Remote SaaS Customer Engagement Manager (SMB)

Dodge Construction Network; Topeka (KS); A distancia; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Uncapped bonus

Descripción de la vacante

Dodge Construction Network seeks a Customer Engagement Manager to support our SMB customer base—subcontractors, general contractors, architects and engineers—by providing proactive outreach, practical guidance, and best-practice recommendations to realize value from our partnership.

This full-time, remote role reports to the Manager, Customer Success. Travel is less than 10% and candidates may be located anywhere in the continental United States.

Formación

• 2+ years of experience in sales, account management, or customer support for SaaS-based software.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to quickly learn and apply SaaS products.
• Basic knowledge of the construction industry, or the ability to learn it quickly.
• Strong personal integrity and accountability for outcomes.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer-focused approach.
• Ability to coach customers on best practices and identify pain points and solutions.
• Empathetic mindset with a focus on supporting small business growth and customer success.

Responsabilidades

• Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
• Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
• Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
• Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
• Follow SOPs for all account interactions within standard CRM systems and other tools

Conocimientos

SaaS experience

CRM experience

Microsoft Office

Construction knowledge

Relationship building

Communication skills

Coaching customers

Empathy

Educación

Bachelor's degree

Herramientas

CRM systems

Descripción del empleo

Dodge Construction Network seeks a Customer Engagement Manager to support our SMB customer base—subcontractors, general contractors, architects and engineers—by providing proactive outreach, practical guidance, and best-practice recommendations to realize value from our partnership.

This full-time, remote role reports to the Manager, Customer Success. Travel is less than 10% and candidates may be located anywhere in the continental United States.