Remote SaaS Client Success Manager

Dakota Software; Alton (IL); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Dakota Software is seeking a Client Success Manager for a fully remote role in the United States. You will onboard clients, guide them through implementation, and ensure widespread adoption to demonstrate business value and secure long-term retention.

You will serve as the single point of accountability for client projects, coordinate with internal teams, and manage communications with stakeholders, aiming to maximize customer success and expansion opportunities.

Qualifications

• Bachelor's degree in Sales, Business Administration, or related field.
• Experience in a customer facing role, such as customer success, account management, sales or consulting.
• Experience in Customer Success in a SaaS business preferred.
• SaaS software sales experience preferred.
• Skilled in time-management and prioritization to meet close deadlines.
• Ability to deliver high-quality presentations.

Responsabilités

• Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources.
• Project manage client onboarding to successful outcomes, accelerating the time they begin finding value.
• Collaborate with the Business Analyst to determine a solution to client request and project approach.
• Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones.
• Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites.
• Manage and facilitate project communications to stakeholders and project team members.
• Identify and manage project risks, and work with clients to avoid or minimize impact.
• Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features.
• Mine current customer relationships for up-sale possibilities, expansions and renewals.
• Keep management abreast of developments in major accounts.
• Keep management abreast of developments in major accounts.

Connaissances

Project management

Time management

Presentation skills

Customer relationship management

SaaS sales

Stakeholder communication

Formation

Bachelor's degree in Sales/Business

Description du poste

Dakota Software is seeking a Client Success Manager for a fully remote role in the United States. You will onboard clients, guide them through implementation, and ensure widespread adoption to demonstrate business value and secure long-term retention.

You will serve as the single point of accountability for client projects, coordinate with internal teams, and manage communications with stakeholders, aiming to maximize customer success and expansion opportunities.