Remote SaaS Client Success Lead

Dakota Software; Louisiana; A distancia; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Dakota Software is seeking a Client Success Manager to guide new and existing clients through implementation of our software, ensuring widespread adoption and concrete business value. The role emphasizes relationship-building, proactive issue resolution, and value realization across SaaS accounts.

You will manage onboarding, track success metrics, and partner with sales to identify expansion opportunities while maintaining high client satisfaction. Remote work is supported for qualified U.S.

Formación

• Bachelor's degree in Sales, Business Administration, or related field or equivalent experience.
• Experience in a customer facing role such as customer success, account management, sales or consulting.
• SaaS customer success experience preferred or similar.
• SaaS software sales experience preferred.

Responsabilidades

• Act as the single point of accountability for all client projects and as escalation point for resources.
• Project manage client onboarding to successful outcomes and accelerate value realization.
• Engage with client stakeholders to understand goals and objectives.
• Collaborate with Business Analyst to determine solutions and project approach.
• Create Statements of Work (SOWs) and project plans with milestones.
• Monitor and facilitate completion of work requests and deployments to client sites.
• Resolve issues by gathering information and clarifying requirements.
• Manage communications to stakeholders and project team members.
• Identify and manage project risks and minimize impact with clients.
• Drive early adoption, set KPIs and success metrics.
• Maintain relationships and measure client satisfaction; educate on new features.
• Mine opportunities for up-sell, expansions and renewals.

Conocimientos

Client success

SaaS

Project management

Communication

Onboarding

Educación

Bachelor's degree in Sales or Business Administration

Descripción del empleo

Dakota Software is seeking a Client Success Manager to guide new and existing clients through implementation of our software, ensuring widespread adoption and concrete business value. The role emphasizes relationship-building, proactive issue resolution, and value realization across SaaS accounts.

You will manage onboarding, track success metrics, and partner with sales to identify expansion opportunities while maintaining high client satisfaction. Remote work is supported for qualified U.S.