Remote SaaS Client Success Manager

Dakota Software; Clifton (TX); Remote; USD 85,000 - 120,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager to guide customers through onboarding, adoption, and value realization for our SaaS solutions. This fully remote role requires you to reside in the US and collaborate with cross-functional teams to deliver outcomes.

You’ll manage projects, nurture relationships, present outcomes, and identify growth opportunities while ensuring client satisfaction and renewal readiness.

Qualifications

• Bachelor's degree in Sales, Business Administration, or related field.
• Experience in a customer-facing role such as customer success, account management, sales or consulting.
• SaaS customer success experience preferred.

Responsibilities

• Serve as the primary contact for new and existing clients to drive software implementation and adoption.
• Project manage onboarding to achieve successful outcomes and value realization.
• Collaborate with Business Analyst to define solutions and project approach.
• Create statements of work and project plans with milestones.
• Coordinate deployments and client communications across stakeholders.
• Identify risks and work with clients to mitigate impact.
• Maintain strong client relationships and measure satisfaction with new features.
• Explore up-sell, expansions and renewals within accounts.
• Keep management informed of account developments.
• Deliver high-quality presentations to clients and internal teams.

Skills

Customer success

Project management

SaaS sales

Time management

Presentation skills

Account management

Relationship building

Education

Bachelor's degree in Sales, Business Administration, or related field

Job description

Dakota Software is seeking a Client Success Manager to guide customers through onboarding, adoption, and value realization for our SaaS solutions. This fully remote role requires you to reside in the US and collaborate with cross-functional teams to deliver outcomes.

You’ll manage projects, nurture relationships, present outcomes, and identify growth opportunities while ensuring client satisfaction and renewal readiness.