Remote SaaS Client Success Manager

Dakota Software; Elm (PA); Remote; USD 70,000 - 110,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager for a fully remote role. You will serve as the main contact for new and existing clients, guiding implementation and adoption of our SaaS solution to realize business value.

You will own project onboarding, manage SOWs, coordinate deployments, and nurture relationships to renewals and expansions, with a focus on delivering high-quality presentations and strong time management.

Qualifications

• Bachelor's degree in Sales, Business Administration, or related field; customer-facing experience.
• Experience in Customer Success in a SaaS business preferred.
• SaaS software sales experience preferred.
• Strong time-management and prioritization to meet deadlines.
• Ability to deliver high-quality presentations.

Responsibilities

• Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources.
• Project manage client onboarding to successful outcomes, accelerating the time they begin finding value.
• Collaborate with the Business Analyst to determine a solution to client request and project approach.
• Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones.
• Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites.
• Manage and facilitate project communications to stakeholders and project team members.
• Identify and manage project risks, and work with clients to avoid or minimize impact.
• Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features.
• Mine current customer relationships for up-sale possibilities, expansions and renewals.
• Keep management abreast of developments in major accounts.
• Bachelor's degree in Sales, Business Administration, or related field; Experience in a customer facing role, such as customer success, account management, sales or consulting
• Experience in Customer Success in a SaaS business preferred
• SaaS software sales experience preferred
• Skilled in time-management and prioritization to meet close deadlines
• Ability to deliver high-quality presentations.

Skills

Time management

Presentation skills

Customer success

SaaS experience

Education

Bachelor's degree in Sales, Business Administration, or related field

Job description

Dakota Software is seeking a Client Success Manager for a fully remote role. You will serve as the main contact for new and existing clients, guiding implementation and adoption of our SaaS solution to realize business value.

You will own project onboarding, manage SOWs, coordinate deployments, and nurture relationships to renewals and expansions, with a focus on delivering high-quality presentations and strong time management.